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Frequently Asked Questions

Order and Shipping


1) How can I place an order?

        You can place your order safely and easily via Yahrenay.com easily and quickly. You can also place an order by calling 0544 437 62 00 on Whatsapp or by calling 0850 885 09 01. You can only get payment and remittance orders at the door via Whatsapp and phone. Payments by credit card must be made through the site. You can get help from our site at 0850 885 09 01.



2) When will my orders be shipped?

        Your orders are shipped within 3 working days at the latest in stocked products. For special production products, it may take up to 7 business days to be shipped according to production status.



3) Can I change my order?

        You can add / remove / replace products by calling 0850 885 09 01 for the products not yet shipped.



4) Can I change my delivery address?

        You can change your delivery address on products not yet shipped. Just let us know on 0850 885 09 01.



5) How can I know the status of my order?

        You can get information about your orders by entering the "My Orders" menu in your customer panel.



6) How can I find out the shipping tracking code?

        You can find your shipping tracking code by entering the "My Orders" menu in your customer panel.



7) What happens if I do not arrive at the address when the cargo arrives?

        If your order is not in your address, you can wait 3 business days in the nearest Domestic Cargo branch. During this time you can go to your branch and take delivery of your cargo.



8) Kargom came damaged, what should I do?

        Be sure to check your cargo. If there is any impact on the product and the box, and in case of a defect, return the product to the cargo company by attaching the "Damage Record". Damage report is not kept after cargo delivery, so please check your product before signing the cargo delivery form.



9) If my product arrived faulty, defective, what should I do?

        Please fill out the Customer Form that came with your order and send it to your local address with your invoice and product (add them if you have an accessory and a gift). As soon as the product reaches us, you will be informed.



Payment options


1) What are your payment options?

        From Yahrenay.com you can pay at the door by Pay, Money Order / EFT, Western Union and Credit Card via the site.



2) What are the payment options at the door?

        At Payment at the Door you can pay only in cash.



3) What payment methods can I pay from abroad?

        You can pay by overseas orders with all payment methods except pay at the door (via wire transfer / e-mail, Paypal, Western Union and credit card).



4) What are your transfer / Eft accounts?


Bank: Kuveyt Turk

TL ACCOUNT: TR36 0020 5000 0954 4934 8000 01

EURO ACCOUNT: TR52 0020 5000 0954 4934 8001 01

DOLLAR ACCOUNT: TR25 0020 5000 0954 4934 8001 02

SWIFT CODE: KTEFTRIS

Account Holder: YAHRENAY


5) How do I pay with Western Union?

        For Western Union option, you must deposit the product amount from Western Union contracted ptt and bank branches to the following name and address.


        Name: Yunus Gauge

        Address: Akdeniz mah. Architect Kemalettin cad. No: 89/1 Ashan 1st Floor Çankaya / Konak İzmir


        The order amount will be given to you and you will be given the 10 digit code (0850 885 09 01).



Delivery


When do we receive the product I ordered?


        Orders can be taken at the moment of bank approval and your order can be taken to the preparation stage immediately. The payment that you have deposited in your money order orders is monitored by checking our accounts at the beginning of each working day and the orders that are paid are taken to the preparation stage. If there is any problem in the supply stage of the products in your order, all information about the product is sent to our e-mail address registered in our system by our store authorities. The products you purchase are delivered to the cargo company to be delivered to you as soon as possible. After the delivery of the packages, the cargo companies deliver the packages to the relevant shipping branch in the regions where delivery to the address is delivered to the address within 3 business days according to your region.






Which cargo company will be sent by my order?


        Our company has an agreement with the Domestic Freight companies. Delays in deliveries may be delayed due to occasional or decelerating delivery from the region.






How do I know if my order has been shipped?


        When your orders are delivered to our shipment, you can send your e-mail address